Scheduled maintenance and known network problems will be presented on this page.

Known Problems

There are no known problems at this time.

Scheduled Maintenance

Shared hosting accounts located at RapidSite may be taken down for maintenance any day between 2am and 4am eastern time. However, there are no near plans for maintenance at this time.

Shared hosting accounts located at NeoReality may be taken down for maintenance any day between 5pm and 7pm eastern time. However, there are no near plans for maintenance at this time.

Maintenance on dedicated servers is scheduled by NeoReality consultants as needed.

Reporting a Problem

Call Us

To report a problem accessing any NeoReality-administered web site anywhere worldwide, please call us toll-free in the US/Canada at 1-866-636-7483 or local/international at +1 239-561-5821.

In general telephone calls are safer since the same systems that may be causing access problems may be handling the email path between us.

Trace Routes

Please note that your inability to reach a web site does not necessarily mean that the site is down, as the problem may be with a carrier between you and the server. Our staff will attempt to diagnose the source of the problem with your assistance. To this end, a consultant may ask you to perform a "trace route" - if so, please visit our Trace Route page for more information.